Privacy Policy

1. What we collect

• Details you give us: your name, phone number, email address, company name and the financing you are looking for.
• Documents for your application: for example KYC documents, financial statements, GST returns, bank statements and business information that lenders need to assess your requirement.
• Credit information: where you authorise it, credit reports and scores obtained through lenders or credit information companies.
• Website usage: basic technical data such as your browser, device and pages visited, used to keep the website working and secure.

2. Why we use it

• To understand your requirement and contact you about it.
• To prepare your application and match it with suitable lenders.
• To share it with lenders you agree to, compare their offers and negotiate on your behalf.
• To meet our legal and regulatory obligations, and to prevent fraud.
• To improve our services and the website.

We process your personal data only with your consent, or where the law otherwise allows it.

3. Who we share it with

• Lenders: banks, NBFCs and other regulated lenders you agree to approach for your requirement.
• Service providers who help us run our business, such as cloud hosting, communication and document tools, under contracts that require them to protect your data and use it only for our purposes.
• Authorities, where we are required to by law, regulation or a valid legal process.

We do not sell your personal data.

4. How long we keep it

We keep your personal data for as long as we need it to provide our services and meet our legal, tax and regulatory obligations. When it is no longer needed, we delete it or make it anonymous.

5. How we protect it

We use reasonable security measures to protect your personal data, including access controls, encryption in transit and limiting access to people who need it for their work. No system is completely secure, but we take care to keep your data safe and will notify you and the authorities of a breach where the law requires it.

6. Your rights

You can:

• ask what personal data we hold about you and how we use it;
• ask us to correct, complete, update or erase it;
• withdraw your consent at any time, which does not affect processing already done;
• nominate someone to exercise your rights if you are unable to; and
• raise a grievance with us, and with the Data Protection Board of India if it is not resolved.

If you withdraw consent, we may not be able to continue working on your requirement, and lenders who already hold your data will handle it under their own policies.

7. Cookies

The website uses only the cookies and similar storage it needs to work properly. We do not use advertising cookies. You can control cookies through your browser settings.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

9. Contact and grievances

To exercise your rights or raise a concern about your personal data, contact our Grievance Officer at hey@extendx.in, call +91 98701 02369, or write to ExtendX Pvt Ltd, 107 & 113, VentureX, 1st Floor, SCO-389390, Sector 29, Gurugram, Haryana 122009. We will respond within the time the law requires.